Terms and conditions

1. Check-in and Check-out

Check-in: between 2:00 PM and 6:00 PM.

If you plan to arrive outside these hours, please notify us in advance by calling +36 30 993 7930.

As a general rule, guests cannot check in before 2:00 PM (except as specified in Section 8(b)), due to the time required for cleaning, preparation and disinfection between guests.

Check-out: by 10:00 AM on the day of departure.

2. Payment Terms

Once the booking process has been completed, you will receive a PROVISIONAL BOOKING CONFIRMATION by email containing the details required to transfer 100% of the accommodation fee.

Your reservation becomes final once the full amount has been received.

If you pay in advance using a SZÉP Card, please send us the bank/payment confirmation by email.

In all cases, you will receive a FINAL BOOKING CONFIRMATION by email once the payment has been received.

3. Pets

No pets are permitted inside the buildings or anywhere on the property, regardless of their size.

4. Children

Due to the design and location of our apartments, we are unfortunately unable to accommodate children.

5. Smoking and Open Fires

Smoking is not permitted anywhere on the property.

For fire safety reasons, due to the woodland surroundings, lighting fires anywhere on the property is strictly prohibited.

6. General Terms and Conditions
General Terms and Conditions
1. Service Provider

Company name: House Of Life Kft.
Registered business premises / place of service: 3325 Noszvaj, plot no. 1010
Tax number: 27764646-2-10

2. General Provisions

(a) These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the terms and conditions for using the accommodation services provided by the Service Provider at 3325 Noszvaj, Várkút utca 2, operating under the name “Woodhouses Noszvaj”, as well as any related services provided by the Service Provider.

(b) These GTC do not exclude the possibility of entering into special or individual agreements with travel agencies, travel intermediaries, tour operators or other persons who cooperate with the Service Provider on a long-term basis for the purpose of selling the Service Provider’s services.

3. Contracting Party

(a) The Contracting Party is the natural or legal person who orders and/or uses the services of the Service Provider. A natural person who actually uses the Service Provider’s services is also considered a Contracting Party.

The person ordering and/or using the service is hereinafter collectively referred to as the “Guest.”

(b) Once the applicable conditions have been fulfilled, the Service Provider and the Guest become the contracting parties to the service agreement (hereinafter collectively referred to as the “Parties”).

4. Conclusion of the Service Agreement, Booking Procedure, Booking Modifications and Available Dates

(a) Following a booking request submitted by the Guest in writing through the booking system of woodhouses.hu, the Service Provider will send a confirmation to the Guest within 10 hours of receiving the booking request.

(b) The service agreement is concluded when the Service Provider provides written confirmation of the order/booking submitted by the Guest based on the offer. The written confirmation therefore constitutes a written agreement between the Parties.

An order or modification made verbally shall only create a contractual obligation if it is subsequently confirmed by the Service Provider in writing.

(c) One-night bookings are available exclusively on weekdays. If a booking includes either Friday or Saturday night, a minimum stay of 2 nights is required. Check-in and check-out on Saturdays are not possible.

By ordering the service, the Guest accepts these GTC.

(d) The service agreement is concluded for a fixed period.

(e) If the Guest decides before the end of the agreed period not to use the service, or not to use it for the full agreed period, this does not release the Guest from the obligation to pay the full service fee stipulated in the agreement, except as otherwise provided in Section 5.

The Service Provider is entitled to re-sell accommodation vacated by the Guest before the end of the agreed stay.

(f) The Guest may only extend the agreed stay if the Service Provider gives written consent no later than the day before the originally agreed end date.

(g) Any amendment to the service agreement is only valid if agreed upon by both Parties in writing.

5. Cancellation and Modification Policy

(a) The Guest (customer) may cancel or modify the booking free of charge provided that the cancellation or modification request is submitted to the Service Provider in writing no later than 15 days before arrival.

For cancellations or modifications made 14 to 7 days before arrival, a cancellation/modification fee of 50% of the booking value will apply.

If the service is cancelled or modified within 6 days before arrival, the Guest (customer) forfeits the full service fee specified in the agreement.

(b) The Service Provider reserves the right to establish different terms and conditions in individual agreements for products and services subject to special conditions, including promotional offers, group bookings and events.

6. Prices

(a) Current accommodation prices are available at www.woodhouses.hu.

(b) The Service Provider reserves the right to change its prices at any time without prior notice. This does not affect prices already quoted to a Contracting Party in an individual offer.

(c) When publishing prices, the Service Provider shall indicate the applicable taxes and charges, including VAT and tourist tax, as required by law.

In the event of a change in legislation, the Service Provider reserves the right to pass any resulting additional costs on to the Contracting Party and/or Guest without prior notice.

(d) All prices are stated in Hungarian forints (HUF).

(e) Current prices, promotions, discounts and other offers are published on the Service Provider’s website at www.woodhouses.hu.

(f) In the case of cooperation with travel agencies and guest referrals, if no separate cooperation agreement exists, the Service Provider shall issue a gross invoice including commission and VAT. Commission payments may be made against an invoice issued by the tour operator.

In the case of contracted partners, the contractual price specified in the cooperation agreement shall be invoiced.

7. Payment Methods and Payment Security

(a) The Service Provider shall indicate the full price of the ordered services for the entire stay in the written booking confirmation sent to the Guest.

The Guest may settle the amount due for the entire stay in the following ways:

(aa) by transferring the full service fee to the Service Provider’s bank account within 1 business day of receiving the booking confirmation and, in all cases, before the service is used;

(ab) by paying via a SZÉP Card through the Guest’s bank and providing the Service Provider with proof of payment before the service is used.

(b) The Contracting Party is entitled and obliged to pay the service fee in Hungarian forints (HUF), as specified in the booking confirmation.

(c) The Service Provider may accept cashless payment methods for the settlement of service fees, including vouchers and coupons subject to separate agreements.

(d) The Service Provider may, at its discretion, pass on any costs associated with the use of payment methods other than cash to the Contracting Party.

Upon prior request, the Service Provider shall provide information regarding any such applicable costs.

8. Use of the Accommodation and Conditions of Stay

(a) The Guest may take possession of the reserved and confirmed apartment only after the full service fee has been paid to the Service Provider.

Check-in is available between 2:00 PM and 6:00 PM on the day of arrival. The Guest must vacate the accommodation by 10:00 AM on the final day of the stay.

(b) If the Guest wishes to check in before the standard check-in time specified in Section 8(a), early check-in may be available for an additional fee and subject to availability.

(d) The Service Provider is entitled to terminate the accommodation agreement with immediate effect or refuse to provide the service if:

(da) the Guest uses the apartment, the services provided by the Service Provider and/or the facilities serving those services improperly or contrary to their intended purpose;

(db) the Guest disturbs the peace and quiet of the accommodation and fails to stop such behaviour despite being requested to do so;

(dc) the Guest violates the accommodation’s safety regulations, for example by smoking in a prohibited area and failing to stop after being instructed to do so, or behaves in a manner that endangers their own safety or the safety of others;

(dd) the Guest behaves in an inappropriate, aggressive or abusive manner towards the Service Provider’s employees or other guests, is under the influence of alcohol or drugs, or engages in threatening, offensive or otherwise unacceptable behaviour;

(de) the Guest suffers from an infectious disease or another condition that significantly disturbs the peace and comfort of other guests.

Due to hygiene requirements, guests suffering from incontinence or who are unable to care for themselves may only use the accommodation services following prior consultation and agreement with the Service Provider.

(df) the Guest fails to provide any payment guarantee required by the Service Provider within the specified deadline.

(g) If the agreement between the Parties cannot be fulfilled due to force majeure, the agreement shall terminate.

(h) The Guest uses all services of the apartment throughout their stay entirely at their own risk.

9. Provision of Services

(a) If the Service Provider is unable to provide the booked services due to reasons attributable to the Service Provider, including overbooking or temporary operational issues, the Service Provider shall arrange alternative accommodation for the Guest.

(b) In fulfilling this obligation, the Service Provider shall:

offer the Guest accommodation in another similar or higher-category property in Noszvaj, at the same price and for the same duration specified in the booking, or until the obstacle preventing the original service has been resolved.

If the Guest accepts the alternative accommodation, all additional costs associated with providing the replacement accommodation shall be borne by the Service Provider.

(c) If the Service Provider fully fulfils its obligations under Section 9(b), and the Guest accepts the alternative accommodation offered, the Guest shall not subsequently be entitled to claim additional compensation.

(d) In the event of force majeure, the Service Provider may cancel the accommodation booking without liability, provided that the full booking fee is refunded to the Guest without delay. In such cases, the agreement shall terminate.

10. Rights of the Guest

(a) Under the agreement, the Guest is entitled to use the ordered apartment/treehouse/Woodhouse and any facilities of the accommodation that form part of the standard range of services and are not subject to special conditions.

(b) The Guest may submit a complaint concerning the services provided by the Service Provider.

The Service Provider undertakes to investigate written complaints within 72 hours of receipt and provide the Guest with a substantive response.

11. Obligations of the Guest

(a) The Guest is obliged to pay the agreed service fee to the Service Provider in the manner and by the deadline specified in the agreement.

(b) The Guest must use the apartment/treehouse/Woodhouse and the associated property appropriately, taking into account the location, terrain and all applicable instructions concerning the use of the accommodation and its equipment.

The Guest must comply fully with all applicable rules of use.

(c) During their stay, the Guest is responsible for the safekeeping and protection of their personal belongings and valuables.

(d) The Guest must immediately report any damage or loss suffered to the Service Provider and provide all information necessary to clarify the circumstances of the incident and, where applicable, for any administrative or criminal proceedings.

12. Guest’s Liability for Damages

(a) The Guest shall be liable for any damage suffered by the Service Provider or a third party as a result of an act or omission by the Guest, their companion, or any person under their supervision.

(b) The Guest’s liability for damages shall also apply where the injured party is entitled to claim compensation directly from the Service Provider.

13. Rights of the Service Provider

(a) If the Guest fails to pay for services already used or ordered but not used, including any additional charges arising from an extension of the booking period, the Service Provider shall have a lien over the Guest’s property brought into the apartment as security for its claims, to the extent permitted by applicable law.

(b) For property protection and accident prevention purposes, the outdoor areas of the property are equipped with security cameras.

By entering the property, the Guest acknowledges and consents to being recorded.

The recordings are stored electronically for one month and are then automatically deleted.

14. Obligations of the Service Provider

(a) The Service Provider shall provide the accommodation and other services ordered under the agreement in accordance with applicable regulations and service standards.

(b) The Service Provider shall investigate written complaints submitted by the Guest and take appropriate steps to address the issue.

15. Liability of the Service Provider

(a) The Service Provider shall be liable for damage suffered by the Guest inside the apartment where such damage is caused by the fault of the Service Provider or its employees.

(b) The Service Provider shall be exempt from liability if it proves that the breach of contract was caused by circumstances beyond its control which could not reasonably have been foreseen at the time the agreement was concluded, and which it could not reasonably have been expected to avoid or remedy.

(c) The Service Provider reserves the right to designate areas within the apartments or on the property that are off-limits to Guests, and to designate or lock storage facilities that Guests are not permitted to use.

Such areas shall be clearly marked.

The Service Provider shall not be liable for any damage suffered by the Guest or persons under their supervision in areas to which Guests are not permitted access.

(d) The Service Provider’s liability for damages shall only apply if the Guest reports the damage to the Service Provider immediately by email after it occurs and provides all necessary information.

(e) The Service Provider shall not be liable for the Guest’s luggage or its contents during arrival or departure, including loading and unloading, or while transporting luggage to or from the apartment.

(f) The Service Provider’s liability for damages shall be limited to a maximum amount equal to five times the daily accommodation rate stipulated in the agreement.

16. Confidentiality and Data Protection

(a) In fulfilling its obligations under the agreement, the Service Provider shall act in accordance with Act CXII of 2011 on Informational Self-Determination and Freedom of Information, as well as all other applicable data protection legislation.

18. Force Majeure

(a) Circumstances beyond the control of either the Service Provider, the Guest or the Contracting Party – including, for example, war, fire, flood, severe weather conditions, damage, power outages or strikes – shall constitute force majeure.

Such circumstances shall release the affected Party from its contractual obligations for as long as the force majeure event or circumstance continues.

The Parties agree to do everything reasonably possible to minimise the likelihood and impact of such events and to remedy any resulting damage or delay as soon as reasonably possible.

19. Applicable Law and Jurisdiction

(a) The legal relationship between the Parties shall be governed by the provisions of Act V of 2013 on the Civil Code of Hungary, as applicable.

(b) For legal proceedings relating to disputes arising from or in connection with the agreement, the Parties agree to the exclusive jurisdiction of the Eger District Court, and, where this court does not have jurisdiction, the Heves County Court, to the extent permitted by applicable law.

20. Special Notice

The Service Provider expressly informs the Guest that certain provisions highlighted in these General Terms and Conditions may differ materially from applicable statutory provisions or from standard contractual practices.

Following this specific notice, the Guest declares that they have read, understood and expressly accepted these provisions.

Noszvaj, 20 June 2025